This page describes the included and optional support plans for Knapsack customers.
|Price||Included with paid, non-Enterprise Plan subscription||Included with Enterprise Plan subscription||20% of Enterprise Plan subscription|
|Hours of availability||–||8am-8pm ET weekdays||24x5|
|Guaranteed time to first reply||–||1 business day||< 2 hours|
|Knowledge base access||Yes||Yes||Yes|
|Dedicate shared Slack or Teams channel||–||–||Yes*|
|New user onboarding||–||Yes||Yes|
|Private training sessions||–||–||Yes|
|Bespoke services (workshops, seminars, etc.)||–||Yes**||Yes**|
|Quarterly business success check-ins||–||Yes***||Yes***|
*Additional terms and conditions apply, specifically as it relates to customer's Slack or Teams workspace.
**Additional fees may apply.
***Requires reaching ARR minimum threshhold.