Support Plans

This page describes the support plans available to Knapsack customers based on their license type:

Price Included with Starter Plan subscription Included with Enterprise Plan subscription
Hours of availability 8am-8pm ET weekdays 24x5
Guaranteed time to first reply 2 business day < 8 hours
Uptime guarantee 99.5% 99.9%
Email support Yes Yes
Knowledge base access Yes Yes
Shared Slack or Teams channel Yes *
Live onboarding sessions Yes Yes
Live 1:1 sessions Yes
Add-on professional services (workshops, seminars, etc.) Yes ** Yes **
Quarterly business success check-ins Yes *** Yes ***

* Additional terms and conditions apply, specifically as it relates to customer's Slack or Teams workspace.
** Additional fees may apply.
*** Requires reaching ARR minimum threshold.