This page describes the support plans available to Knapsack customers based on their license type:
|Price||Included with Starter Plan subscription||Included with Enterprise Plan subscription|
|Hours of availability||8am-8pm ET weekdays||24x5|
|Guaranteed time to first reply||2 business day||< 8 hours|
|Knowledge base access||Yes||Yes|
|Shared Slack or Teams channel||–||Yes *|
|Live onboarding sessions||Yes||Yes|
|Live 1:1 sessions||–||Yes|
|Add-on professional services (workshops, seminars, etc.)||Yes **||Yes **|
|Quarterly business success check-ins||Yes ***||Yes ***|
* Additional terms and conditions apply, specifically as it relates to customer's Slack or Teams workspace.
** Additional fees may apply.
*** Requires reaching ARR minimum threshold.